AB GO eats is our food pickup, curbside and delivery platform
that makes getting great food from your favorite local restaurants as easy.
The AB GO eats app connects you with a broad range of local
restaurants and food, so you can order from the full menus
of your local favorites whenever you want.
The AB Go eats app connects you with a broad range of local eateries, so you can have your favorite food pickup, curbside and delivered to your doorstep at the tap of a button
Order AB Go eats two ways:
- -On the app: Download the AB Go eats app to get started
- -In your web browser: Visit abgoeats.com to get started
TO PLACE AN ORDER:
- 1. Sign in (or create an account) and set your delivery address
- 2. Choose the restaurant you want to order from
- 3. Select your items and tap "Add to Cart"
- 4. To place your order, select "VIEW CART" or "Checkout"
- 5. Review your order and tap "Place Order". NOTE: When using for business purposes, switch to your business profile before completing your order (see link below for steps).
- 6. Track your order progress
NOTE: If using the app, ensure your volume is on to hear when your order arrives.
While tipping is never required, you can add a tip
as an extra way to thank your delivery partner for
their efforts. For feedback regarding items in your
order, you can rate the order and restaurant.
We offer the option to tip your delivery partner
directly through the AB GO eats app, or you can tip
them in cash when they deliver the order. Either way,
100% of the tip goes to the delivery partner.
You can choose to tip before or after placing your
order, and you're free to edit your tip amount for up
to an hour after your delivery is complete.
Tap the receipt icon at the bottom of the screen to see a list of your past orders. Find the order you'd like to have again and tap REORDER. This will add the same list of items to your cart, so you can do a final review before placing your order again.
When demand is very high, some restaurants may
not appear as available in your area. This is
either done by us, or the restaurant, to prevent
order cancellations or longer delivery times.
This change is usually made for a short period.
If you can't see a specific restaurant you're
looking for, you can try again later and it should be there.
Otherwise, you could try another restaurant which appears in your app.
- 1. Download the AB GO eats app and enter your delivery address to check availability
- 2. Browse and order alcohol from select merchants in your city
- 3. Place your order and follow along as your order is prepared and delivered
You must be 21 or older and have a valid
government-issued photo ID verifying your
name and age, and not be intoxicated, to
receive alcohol.
Upon delivery, please be ready to show a valid government-issued photo ID, such as:
- - US driver's license
- - Passport (US or international)
- - US state ID
- - US military ID
IDs such as library cards, school IDs, debit cards,
or identification without a photo are not acceptable.
If the alcohol cannot be delivered, your delivery
person will return the alcohol to the merchant on
your behalf. Your AB GO eats delivery person cannot
complete the delivery if the account owner:
- - Is not present
- - Does not have a valid, government-issued photo ID
- - Is under 21
- - Appears intoxicated
You may be charged a restocking fee if you are ineligible/unable to receive alcohol at the time of delivery for any of these reasons.
If you are intoxicated, under the legal drinking
age, do not have a valid, government-issued photo
ID, or are otherwise not present or unable to receive
alcohol at the time of delivery, your delivery person
will return the alcohol to the merchant on your behalf.
At this time, you will be refunded for your order but
you will be charged a $15 restocking fee to cover the
return of the alcohol by the delivery person to the merchant .
You are responsible for observing local laws around where you can consume or possess alcohol.
You can cancel an order in the AB GO eats app.
HOW TO CANCEL YOUR ORDER:
- 1. On the uper side menu bar, tap the "ORDER BUTTON"
- 2. In the order screen, tap "HELP"
- 3. A pop-up appears to confirm your action
- 4. Describe reasons for Cancellation
- 5. then tap "SEND"
NOTE: If you cancel your order AFTER the restaurant started preparing it, you may not be eligible for a refund.
You can cancel an order in the AB GO eats app.
HOW TO CANCEL YOUR ORDER:
- 1. On the uper side menu bar, tap the "ORDER BUTTON"
- 2. In the order screen, tap "HELP"
- 3. A pop-up appears to confirm your action
- 4. Describe reasons for Cancellation
- 5. then tap "SEND"
NOTE: If you cancel your order AFTER the restaurant started preparing it, you may not be eligible for a refund.
We're sorry the food you received
didn't meet your expectations. You'll
have the opportunity to rate each item
in your order so you can give specific
feedback about each dish. Your ratings
are an important way for Uber Eats to
ensure that we partner with only the
highest quality restaurants.
If you believe the food you received was
unacceptable, please share a few details
about what was wrong so our team can help.
Please make sure to contact us within 48
hours in order for us to provide the best
possible support experience. After this
timeframe, we may be unable to provide a
refund or other resolution.
Our goal is to fulfill every order. If you
never received your order but were charged
for it chat with us so that we can make it
right and get you back to ordering.
If you'd like to write in, let us know here.
We'll review what happened and make any necessary adjustments.
Your order may be canceled by either the merchant or the delivery person. If this happens, you can try ordering from the same merchant again or ordering from another merchant.
A merchant may cancel an order because they:
- - Ran out of an item
- - Can't accommodate an allergy or other special request
- - Are experiencing a large volume of orders
If a merchant runs out of an item or can't
accommodate your allergy or other special request,
you may receive a notification giving you 10 minutes
to update your order before it's automatically canceled.
You will not be charged if the merchant cancels your order.
It's possible that a delivery person might cancel
the delivery if they're unable to find or reach you.
When arriving at your delivery address, they're
prompted to contact you so keep your phone nearby
when you're expecting a delivery.
If a delivery person made a reasonable effort to
contact you after arriving at your delivery address,
you may not be eligible for a refund.
If you received a price adjustment notification,
this means your original order total has been changed.
If your order is still in-progress, you can view the
details and reasons for adjustments in the order
tracking page in the app.
If your order was delivered, you can view the price
adjustment details on your order receipt.
Your order total increased because you made a special request. For example, if you requested "extra onions" on an item, the merchant may charge you extra to accommodate your request.
Tap the link below to reset your password.
You'll receive an email with a unique link
you can use to create a new password. Be
careful not to share your password with others
- AB GO eats support will never ask you for your password.
If you're unable to reset your password or access
your account, please sign in to
abgoeats.
Go to Account and Click > Change your account information > Change Password.
You can update your name, email, phone number,
and profile picture in your AB Go eats app:
CONFIRMING ACCOUNT CHANGES
We use verification codes to help ensure you're
the one making changes to your account. Here's
what to expect based on the details you change:
-Phone number: you'll receive a verification code via text message. Enter the code in your app to confirm the change.
-Email (iOS only): we'll email you a verification code to your new address. Enter the code in your app to confirm the change. We'll also send a notification email to your old email address. If you don't receive an email, check your spam or junk folders and the spelling of your email address before requesting another code. If you're still not receiving the verification code, tap "I'm having trouble".
-Password: you'll be prompted to enter your current password in the app. Passwords must be at least 5 characters long.
For security purposes, we may occasionally ask you to scan a debit or credit card. We may also request permission to access your phone's camera to help us update your account info and verify your identity.
If you can't sign in to your account because
you forgot your password, click the link below
to reset your password.
abgoeats.
You can save up to 2 addresses on your account so you can quickly select where you'd like your food delivered.
UNSUBSCRIBE
To manage your preferences for email, text, or
push notification communications from AB GO,
visit the marketing consent page linked below for instructions.
https://dessertpos.com/Privacy-Statemeant
Please note that you cannot unsubscribe from
transactional messages, including trip receipts
and support responses. These kinds of communications are important for your experience.
When an order is completed, a receipt is sent to the email address on your AB GO eats account. If you aren't receiving receipts, check the spam or junk folder of your email address associated with your account.
To review past receipts, you can also do the following:
1. Tap the profile icon
2. Select "ORDERS" from the menu
3. Scroll down to review past orders
4. Tap the "ORDER"
5. and will be available to see RECEIPT
View your order receipts and order history directly in the AB GO eats app.
1. Tap the Orders icon in the menu bar at the bottom of the app
2. Find the order under "Orders"
3. Tap "and will be available to View receipt"
NOTE:
If you'd like to reorder from this restaurant, tap "Reorder".
If you're receiving an error message stating
that your phone or email is already in use,
it's possible you've already registered for an AB GO account.
If you are able to log into your account and
need to update your information, follow the
steps listed on the following link.
If you've never signed up for AB Go eats, we
can help. We'll need a screenshot of the phone
number you're requesting to use from your phone's
device settings, along with your name and email address.
This information is requested to ensure the security of your account.
When you share your data with restaurant,
you allow them to see your name, email, and
order history from that specific restaurant.
Restaurants can reach out to you only after
you've opted-in to receive these types of
communications. You can choose to opt-out of
any restaurant communications at any point in time.
Restaurants may use this information to send you personalized marketing communications. These marketing communications can include emails about promotions, special offers, or information about their loyalty/reward programs.
To stop receiving emails, reach out to the
restaurant and use the unsubscribe link included in their emails.
1. In the order menu screen, swipe down to the bottom of the screen
2. Tap "Stop sharing"
When you opt-out of sharing data with restaurants,
the restaurant will no longer be able to see your
order history. If you want to stop receiving restaurant
email communications, see the steps above.
If you suspect that someone used your Uber account or you see suspicious activity, your account may be compromised.
Suspicious activity can include:
-Order requests you didn't make
-Completed orders you didn't request
-Phone calls or text messages from delivery people about orders you didn't request
-Receipts for orders you don't recognize on your account
-Account changes you didn't make
-Changes to your payment profile you didn't make
-Password or email address updated without your knowledge
If you're able to sign in to your account, we recommend resetting your password.
If you have trouble logging in because you forgot your password, see the link below to reset your password:
https://abgoeats.com/Profile/EditPasssUser
Please note: If you changed the email or password on your partner or rider account, it may automatically change your eater account too,
If you have trouble logging in because you forgot your email address, fill out the form below. Please provide some additional information so we can confirm your identity. This helps us keep your account secure.